01Understand before changing

Make the hidden visible.

When system knowledge is concentrated in a few people, clear maps and grounded options can help teams make safer decisions.

Discover

Learn what the system does

Document important components, relationships, and behaviors so teams have a clearer starting point for discussion.

Assess

See dependencies and risk

Understand how parts of a system connect and where a proposed change may affect the people and processes around it.

Plan

Choose a practical next step

Compare options for maintaining, improving, or replacing parts of the system without assuming every legacy application needs the same answer.

Working with a system that is hard to change?

Let’s start by making it visible.

Share what you know about the system and what you need to decide next.

Contact the lab